Last updated: 04-07-2026
Please read this Privacy Policy carefully before using www.benefitcompass.site (the “Site”), operated by Benefit Compass (“we”, “us”, “our”). This Privacy Policy explains what information we collect, how we use it, and the choices you have in relation to your data. By accessing or using the Site, you agree to the practices described in this policy. If you do not agree, please do not use the Site.
Benefit Compass is a free independent online information resource providing guidance, articles, and guides on UK government benefits, grants, and financial support schemes. All content on this Site is provided free of charge for general informational purposes only. Benefit Compass is not affiliated with the UK Government, the Department for Work and Pensions (DWP), HMRC, or any local authority.
When you visit our Site, certain information may be collected automatically by our analytics tools or hosting servers, including:
This information is collected for statistical and analytical purposes to help us understand how visitors use our Site and how we can improve it. It is not used to identify you personally.
If you use our contact form, you will provide us with:
This information is used solely to respond to your enquiry and is not shared with third parties for marketing or commercial purposes.
We are aware that visitors to Benefit Compass may be in financially or personally vulnerable circumstances. We want to be clear that we do not ask for, collect, or store any sensitive personal information through our Site, including details about your income, employment status, disability, health condition, or benefit claims. Any personal details you choose to share in a message via our contact form are used only to respond to your enquiry and are handled with the utmost care and discretion.
Benefit Compass is a content-only information website. You do not need to create an account, register, or log in to access any content on the Site. We do not collect National Insurance numbers, bank details, DWP reference numbers, or any other sensitive government or financial identifiers.
We use the information we collect for the following purposes:
We do not sell, rent, or trade your personal data to third parties for any purpose.
Our Site uses cookies and similar tracking technologies to enhance your browsing experience and to support our advertising and analytics functions.
Cookies are small text files placed on your device by a website when you visit it. They are widely used to make websites work efficiently and to provide useful information to the website owner.
Strictly Necessary Cookies — these cookies are essential for the basic operation of the Site and cannot be switched off. They do not collect any personally identifiable information.
Analytics Cookies — we use tools such as Google Analytics to collect anonymous information about how visitors interact with our Site. This helps us understand which pages and guides are most useful, how users navigate the Site, and where we can make improvements. These cookies collect data in an anonymised form and do not identify you personally.
Advertising Cookies — our Site displays third-party advertisements through Google AdSense. Google and its advertising partners may use cookies to serve personalised advertisements based on your browsing history and interests. These cookies are set by Google, not by us, and are governed by Google’s own privacy policies.
You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a new cookie is set. Please note that disabling certain cookies may affect the functionality or appearance of some parts of the Site.
For more information on managing cookies, please refer to your browser’s help documentation. You can also opt out of Google Analytics tracking by using the Google Analytics Opt-out Browser Add-on and manage your Google advertising preferences via Google’s Ad Settings.
Our Site displays advertisements provided by Google AdSense and potentially other third-party advertising networks. These advertisers may use cookies, web beacons, and similar technologies to collect information about your visits to this and other websites in order to provide you with advertisements that may be relevant to your interests.
We do not control the data collection or privacy practices of third-party advertisers. Any interactions you have with advertisements on our Site are solely between you and the advertiser concerned. For more information on how Google uses data in connection with AdSense, please visit Google’s Privacy Policy.
Our Site contains links to third-party websites including GOV.UK, the Department for Work and Pensions (DWP), HMRC, Citizens Advice, Turn2Us, Age UK, and other official and charitable organisations. These links are provided to help you access authoritative information and official sources. We have no control over the content, availability, or privacy practices of third-party websites and accept no responsibility for them. We encourage you to review the privacy policy of any external website you visit before sharing any personal information.
We understand that many visitors to Benefit Compass may be going through a difficult time financially or personally. We are committed to handling all data and enquiries with sensitivity, care, and respect. We do not share, sell, or use personal information shared with us through our contact form for any purpose other than responding to your message. If you are in urgent need of financial assistance or welfare support, we encourage you to contact Citizens Advice, Turn2Us, or your local council directly for professional and personalised guidance.
Information submitted via our contact form is retained only for as long as is necessary to respond to your enquiry and is deleted within a reasonable time thereafter. Anonymised analytics data may be retained for a longer period for statistical and reporting purposes.
We implement reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. However, no method of data transmission or storage over the internet can be guaranteed to be completely secure. We therefore cannot guarantee the absolute security of your data and encourage you to take care when sharing personal information online.
We strongly advise that you never share sensitive personal information such as your National Insurance number, bank account details, or DWP reference numbers through our contact form or any other channel on this Site.
Our Site is intended for a general adult audience. We do not knowingly collect personal data from children under the age of 13. If you are a parent or guardian and believe that your child has submitted personal information to us, please contact us so that we can delete that information promptly.
Depending on your country of residence, you may have certain rights in relation to your personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. These may include the right to:
To exercise any of these rights, please contact us using the details provided in Section 13. We will endeavour to respond to your request within one month. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent data protection authority, at www.ico.org.uk.
We reserve the right to update or amend this Privacy Policy at any time. Any changes will be posted on this page with an updated “Last updated” date at the top of the document. Your continued use of the Site following any changes constitutes your acceptance of the updated Privacy Policy. We recommend reviewing this page periodically to stay informed about how we protect your information.
If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how your information is being used, please get in touch:
Email: support@benefitcompass.site Website: www.benefitcompass.site